Privacy Policy

1. Who we are

Titian Kasih is a family law practice based at 12 Jalan SS 15/4, 47500 Subang Jaya, Selangor, Malaysia. We are the data controller for personal data collected through this website and in connection with our legal services.

2. What personal data we collect

We collect personal data in the following ways:

• Contact form submissions: name, email address, telephone number and any information you provide in your message.
• Email and telephone enquiries: contact details and the content of your communication.
• During a legal matter: personal information relevant to providing legal services, including identification documents, financial information and information about family circumstances.
• Website analytics: anonymised data about how visitors use this website (see Section 5 on cookies).

We do not collect special category data (such as health information) through this website. Any sensitive information provided during the course of a legal matter is handled under legal professional privilege and the separate obligations that apply to legal practice.

3. Legal basis for processing

We process personal data on the following grounds:

• Contract: to provide legal services where you have instructed us.
• Legitimate interests: to respond to enquiries, maintain records of communications and operate our website.
• Legal obligation: to comply with professional regulations applicable to Malaysian legal practitioners, including Bar Council requirements.
• Consent: where you have given explicit consent, such as agreeing to receive information about our services.

4. How we use your personal data

• To respond to enquiries made through the contact form or by telephone or email.
• To provide and administer legal services where you instruct us.
• To comply with professional obligations, including Anti-Money Laundering requirements applicable to legal practitioners in Malaysia.
• To maintain records as required by law and professional regulation.
• To improve our website based on anonymised usage data.

We do not sell personal data. We do not use personal data for automated decision-making or profiling.

5. Data retention

Enquiry data (contact form submissions not followed by an instruction) is retained for twelve months and then deleted.

Data relating to a legal matter is retained for seven years after the matter closes, in accordance with Bar Council guidance and limitation period requirements under Malaysian law.

Anonymous website analytics data is retained in accordance with the terms of the analytics provider used.

6. Cookies

This website uses cookies to remember your cookie consent preference. No other cookies are set without your consent. For full details, see our Cookie Policy.

7. Third parties

We share personal data with third parties only in the following circumstances:

• Service providers who process data on our behalf (such as our website hosting provider), under data processing agreements that restrict their use of the data.
• Professional advisers, mediators or other parties involved in your legal matter, where you have instructed us to do so.
• Where required by law, court order or professional regulation.

This website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

8. Data security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss or disclosure. These include restricted access controls within the office, secure email practices and regular review of our data handling procedures.

In the event of a data breach that is likely to affect your rights or interests, we will notify you without undue delay.

9. Your rights

Under the Personal Data Protection Act 2010 (Malaysia) and to the extent applicable, you have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete personal data.
• Request that we stop processing your personal data for direct marketing purposes.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, contact us at [email protected]. We will respond within thirty days.

If you are not satisfied with our response, you may contact the Department of Personal Data Protection of Malaysia.

10. Children

This website is not directed at persons under 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

11. Changes to this policy

We may update this policy from time to time. The current version will always be available on this page. Material changes will be noted at the top of the page with a revised date.

12. Contact

For questions about this policy or how we handle personal data:

• Email: [email protected]
• Address: 12 Jalan SS 15/4, 47500 Subang Jaya, Selangor, Malaysia
• Telephone: +60 3 5638 2917